Refund, Return, and Exchange Policy

At 3 Free Life, we are committed to ensuring customer satisfaction. In case of any dissatisfaction with our products or services, we offer a simple and transparent refund, return, and exchange policy. This policy applies only to products purchased through our website.

Refund Policy:

  • You may request a refund within 7 days of your purchase.
  • The product must be returned in its original condition and packaging.
  • After evaluating the returned product, we will process your refund, and the amount will be credited to your original payment method. Any processing fees for the refund will be the responsibility of the customer.

Return Policy:

  • If the product is damaged or defective upon arrival, you must contact us within 3 days of receiving the product.
  • You will need to provide proof of the damage (photos or videos). If the issue is due to a defect on our part, we will process a full return.
  • The return process may result in a replacement product or a full refund of the original purchase amount.

Exchange Policy:

  • You can exchange the product within 7 days of purchase if the product is unused and in its original packaging.
  • The product must be returned to our office, and any price difference for the new product will need to be paid by the customer.

Return and Refund Shipping:

  • Shipping costs for returns or exchanges will be the customer’s responsibility unless the product is defective or incorrectly supplied by us.
  • We will initiate the return or exchange process once we receive the product.

Contact:

For any refunds, returns, or exchanges, please contact us: Address:
12, R.K Mission Road, Property Heights (2nd floor of Pran Bhaban), opposite Brothers Union, Ittefaq Mor, Motijheel, Dhaka-1203
Hotline: +8809647089494
Email: 3freelifebd@gmail.com